• Earned Professional Scrum Master I (PSM I) certification from Scrum.org in November 2023 — verified on Credly ↗.

Joined to lead the development team and its internal processes, and subsequently took on broader responsibility for operations across both Sapphire and sister company Clarity Business Software.

• Introduced Agile methodologies — stand-ups, backlogs, retrospectives — first within the development team, then operations, with measurable impact on both.
• Re-shaped requirements gathering with peer reviews, client check-points, and a formal change request process, significantly improving project accuracy and client satisfaction.
• Introduced 10% time for the development team, consistently producing new features and higher engagement.
• Worked directly with directors on business opportunities, partnerships, and billing accuracy across both companies.
• Designed and implemented business-critical features around Sage 200 with key clients.

Part of a 20-person project team delivering a large-scale ASP.NET Core platform on Microsoft Azure using a microservices architecture. Quickly became the go-to expert across multiple product areas, unblocking colleagues and progressing work at a rate that consistently outpaced expectations.

• Hosted the company's first after-hours training session — on ReactJS — and subsequently led ReactJS development on a client project through two contract extensions.
• Became a permanent code reviewer; worked with project management to surface and close knowledge gaps across the team.
• Check-in manager for six colleagues across Bath and Bristol offices; conducted technical interviews.

Worked remotely (UK) for an Australian company, managing large time-zone differences independently while serving as the primary developer across the company's cloud offering.

• Sole developer of the company's main cloud product from inception to production and ongoing maintenance.
• Introduced TeamCity, Octopus Deploy, AngularJS, and Microsoft Azure into the company's stack.
• Played a key role in several major business transitions, working directly with the CEO, General Manager, and board members.
• Mentored team members in testing, security, and code architecture.

Sole developer across all systems for an international ebook retailer, tasked with improving reliability and establishing a culture of engineering quality.

• Introduced unit testing, a formal testing procedure, and an automated suite — directly leading to the hiring of a dedicated tester.
• Upgraded core frameworks, improving developer experience and end-user performance.
• Implemented an "Information Radiator" in the dev office after discovering systems had been silently down for days — incident response times dropped significantly.